24/7 Customer Support You Can Rely On

All Casino-Mate's current and potential players have access to our Contact Centre. Our dedicated team is available 24/7 to answer any of your queries about how we roll. Whether it be about banking, downloading the software, our bonus offers or simply which games are the most popular, our consultants are here to assist you with all your Casino-Mate needs.

Casino-Mate's Contact Centre operates over email, live chat and toll-free telephone. Plus we’re able to assist in one of several languages. You can contact the team in English, French, German, Russian or Dutch and direct any questions to our agents.

Instant Chat

Click here to use our Instant Chat assistance facility and chat to one our consultants directly online.
(You’ll have to disable pop-ups to use this service.)

Email Support

All players can contact our support team via email for any kind of assistance. Our Contact Centre operators are present at all times and aim to resolve any queries as soon as possible.

English-speaking players can email us at: casino-mate@vegaspartnerlounge.com

Language Email
Dutch support.NL@vegaspartnerlounge.com
French supportfr@vegaspartnerlounge.com
German support.DE@vegaspartnerlounge.com
Russian support.ru@vegaspartnerlounge.com
Spanish support.ES@vegaspartnerlounge.com
Portuguese support.pt@vegaspartnerlounge.com
Swedish svensksupport@vegaspartnerlounge.com
Japanese  support.ja@vegaspartnerlounge.com

Telephonic Support

Or you can contact Casino-Mate via the following Toll-Free Numbers: 

Country Toll Free Number
Australia 1800-071-076
UK 0800-731-4295
Canada 1866-5091-828
Germany 0800-181-5917 
Netherlands 0800 022 1327 
Switzerland 0800-836-923

Players who live in the above stated countries can contact Casino-Mate Support Centre free of charge 24/7. Casino-Mate would also like to hear from you if you have any ideas on how we can improve our services. We are here for you - please do not hesitate to contact us. Casino-Mate also likes to share its players’ success stories with the world, so if you happen to win substantial amounts of money at the casino please feel free to let us know how you feel about playing and winning with us.